Integrated fm Group utilizes custom-engineered software from LiveCom.Au, providing our facility managers and site teams with a full internal ticketing system, rapid issue escalation, and real-time operational communications.
Generic facility management applications rarely accommodate the complex, multi-site demands of modern commercial property. That's why Integrated fm Group partnered with LiveCom.Au to develop a purpose-built software environment tailored to our exact operational standards.
Through LiveCom.Au's custom platform, every site manager, supervisor, and client enjoys transparent access to instant ticketing, issue logging, and automated task escalations—ensuring zero breakdown in communication or service delivery.
Designed exclusively for Integrated fm Group to replace manual logs with real-time digital ticket management across all contracted buildings.
Two core modules engineered to guarantee complete accountability and rapid issue response for every facility.
LiveCom.Au provided IFM Group with a centralized ticketing platform. Site supervisors, facility managers, and staff can log maintenance requests, special cleaning tasks, or urgent issues instantly.
Streamlined communication between site cleaners, area managers, and building management. Critical requests trigger automated push notifications and supervisor alerts to ensure rapid resolution.
Integrated fm Group believes facility management data belongs in Australia—backed by local server infrastructure and a real, accessible Australian team you can meet face-to-face.
All client data, issue logs, and facility documentation are hosted strictly on Australian servers using leading local providers like VentraIP. Your data never leaves Australian soil or falls under foreign surveillance jurisdictions.
We believe in genuine human connection. Unlike tech vendors who hide behind email tickets, LiveCom.Au provides a real Australian physical location where you can sit down across a table with our team to resolve operational challenges together.
Most major FM software platforms originate from Europe or the US, forcing Australian clients to work on foreign schedules or navigate outsourced offshore help desks. LiveCom.Au delivers immediate local response during Australian business hours.
Integrated fm Group exclusively partners with technology providers who share our local-first ideals. Keeping software development, VentraIP server hosting, and support in Australia guarantees rapid resolution and complete accountability.